Setting Standards: Lessons from Indonesian Service Excellence
My recent time spent in Indonesia was not just a feast for the eyes with its breathtaking landscapes and cultural diversity spread over 17,000 islands and a population of 270 million people; it was also a masterclass in exceptional service delivery.
How Cultural Intelligence (CQ®) can improve your effectiveness in a culturally diverse environment
From Scotland to Bolivia I have seen how boundaries of business have expanded far beyond local borders. With the rise of globalization, opportunities abound for small businesses to thrive on an international scale ..
It’s all about perspective!
Having the ability to take a step back and look at a scenario from different perspectives, be that a face to face or online meeting, negotiation, phone call or just a casual chat, is a valuable skill in any environment. Scottish Poet, Robert Burns, seems to have had an appreciation of this over 200 years ago.
Rio Revuelto Ganancia de Pescadores
A Spanish saying that translates as; "rough waters reward those who are fishing”.
With all the doom and gloom, we hear at the moment it’s easy to focus on the negatives, to want to take cover and wait to hopefully ride out the storm of uncertainty. But it’s at these time that opportunities are also born. During tough times, it is often those with true strength and perseverance that thrive.
Building connections in Latin America
Doing business in Latin America..account for 4-hour lunches
What is Business Development?
Hi, so, what do you do? ..“Consultancy in International Business Development”
Then there’s usually a pause. Some people totally get that and move on to talk about experiences with different markets. Others look at you inquisitively, waiting for further explanation, and some just look at you blankly, uninterested.
So, what is business development (BD)?
Thrive in a new market
If you are considering expanding your business in another country, be that to sell products/services in new market or provide support for an existing client in that market it should go without saying that you must carry out in depth research first.
So, what can businesses do to help drive effective expansion strategies?
Importance of Intercultural Skills
International business usually involves building teams of employees from lots of different backgrounds, and in different locations. For this to be successful everyone needs to have well developed intercultural competence skills. But what is intercultural competence?
Open your eyes to opportunities in LATAM
Interested in learning more about opportunities in Bolivia and broader LATAM? Finch Global is here to provide support in business development, research, and project management.
Global Negotiations - no easy task
If you live in Scotland, chances are you’ve heard of the 26th UN Climate Change Conference (COP26). If you live in Glasgow, it’s likely taken over your newsfeed, changed your travel plans and taken over your city. The news is full of differing opinions …..
When Two Cultures Meet
Our cultural background influences our basic assumptions and values. In simple terms, it affects “the way we do things around here”
The Latino Entrepreneurial Spirit
So, what is this entrepreneurial spirit that so many Latinos have?
Be like a Palm Tree
Learn how to have the flexibility to bend and sway in a storm, but then pop right back up when it passes.
Opportunities in Kazakhstan
Remember the stories of the old silk road, that ancient trade route between China and Europe? Well, it passes right through Kazakhstan…